Patient Rights

After Action by AM Healthcare
Website: https://afteraction.care
Last Updated: May 19, 2026

After Action is committed to providing ethical, respectful, trauma-informed care for first responders seeking behavioral health, mental health, substance use disorder, detox, and recovery support services.

This Patient Rights page summarizes important rights for clients and prospective clients. It does not replace the full rights, responsibilities, consent forms, privacy notices, admissions documents, grievance procedures, or protections provided by federal and California law. If a law, regulation, license requirement, contract, or written policy gives you greater protection, After Action will follow the stronger protection.

If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency department. If you are in suicidal crisis or emotional distress, call or text 988 for the Suicide & Crisis Lifeline.

Respect, dignity, and humane care

You have the right to be treated with honesty, respect, dignity, compassion, and privacy. Substance use disorder and mental health conditions are health conditions, not moral failures. You have the right to care that recognizes the stress, trauma, occupational culture, and privacy concerns that can affect first responders and their families.

You have the right to receive care in a safe and ethical treatment setting. You have the right to be free from mental abuse, physical abuse, neglect, exploitation, humiliation, coercion, intimidation, retaliation, and unlawful restraint.

Informed treatment decisions

You have the right to be informed about the treatment recommended to you, including the nature of the services, the expected benefits, possible risks, alternatives, and the option of no treatment.

You have the right to ask questions, participate in treatment planning, and make informed decisions about your care. You may accept or refuse recommended services, except where a law, court order, emergency, safety concern, or other lawful requirement applies.

You have the right to an individualized, outcome-driven treatment plan that reflects your clinical needs, recovery goals, strengths, risks, and discharge or aftercare planning needs.

Qualified and evidence-based care

You have the right to be treated by qualified staff who work within the scope of their role, license, registration, certification, training, and supervision.

You have the right to receive evidence-based treatment and clinically appropriate services within the scope of the program. When medically appropriate and when After Action is authorized and able to provide the services, you have the right to care that addresses co-occurring behavioral health conditions.

You have the right to remain in treatment for as long as After Action is authorized and clinically able to treat you, subject to clinical appropriateness, safety, program scope, payer authorization or payment arrangements, and applicable law.

Privacy and confidentiality

You have the right to privacy in treatment and in the care of personal needs.

Your health information is protected by federal and state privacy laws, including HIPAA and, when applicable, 42 CFR Part 2 for substance use disorder treatment records. After Action will not disclose that you contacted us, sought admission, received treatment, or received substance use disorder services to your employer, agency, department, union, command staff, licensing board, coworkers, family members, or others unless you give written permission or the law specifically permits or requires the disclosure.

You have the right to receive After Action's Notice of Privacy Practices, ask questions about privacy, request confidential communications, request certain restrictions, ask for a copy of certain records, request an amendment to your record, and file a privacy complaint without retaliation. More detail is available in our HIPAA Notice.

Access to your records

You have the right to request access to medical, billing, and other health records we maintain about you and use to make decisions about your care, subject to limited exceptions allowed by law. We will respond to access requests within the time required by law.

You may also ask us to send certain records to another person or organization. We may need to verify your identity and may require a written request or authorization, especially for substance use disorder records or other sensitive information.

Non-discrimination and communication access

You have the right to receive services without unlawful discrimination. After Action does not unlawfully discriminate, exclude people, or treat people less favorably because of race, color, national origin, primary language, age, disability, sex, religion, ancestry, ethnic group identification, medical condition, genetic information, marital status, citizenship, immigration status, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related condition, or any other characteristic protected by applicable law.

You have the right to free language assistance, when needed, and free disability-related aids, services, and reasonable modifications, when needed for effective communication and access to services. More detail is available in our Non-Discrimination Notice and Accessibility Statement.

Family and support involvement

You have the right to decide whether family members, loved ones, peer supports, chaplains, sponsors, employee assistance professionals, or other support people may be involved in your care, except where law or safety requirements apply.

If you authorize involvement, and if the service is available and clinically appropriate, you have the right to family education, support, and care coordination that respects your privacy and treatment goals.

Accurate information about services

You have the right to accurate, understandable information about After Action's services, treatment setting, program scope, staff roles, license or certification status, insurance participation, payment expectations, and referral relationships.

After Action will not knowingly provide false or misleading information about the nature, identity, location, or availability of substance use disorder treatment services.

Personal belongings and daily life

You have the right to reasonable privacy, dignity, and respect in daily living routines, personal care, and communication, consistent with safety, clinical needs, program rules, and applicable law.

You have the right to be informed about program rules, items that are restricted for safety or clinical reasons, medication policies, visitation or communication expectations, and discharge planning expectations.

Grievances and complaints

You have the right to raise concerns, ask questions, request help, or file a grievance without retaliation.

If you believe your rights have been violated, or if you have concerns about care, safety, privacy, discrimination, language access, disability access, billing, admissions, discharge, staff conduct, or any other issue, contact:

Patient Rights Contact
After Action by AM Healthcare
19270 Calahan St
Northridge, CA 91324
Phone: 866-645-5672
California Relay Service: 711
Email: arthur@afteraction.care
Website: https://afteraction.care

For your privacy, please do not send sensitive health information, medical details, insurance information, or urgent treatment needs by standard email. If your request is urgent or confidential, please call us at (866) 503-8522.

External complaint options

You may also contact a government agency or rights organization. You do not have to file a grievance with After Action before contacting an outside agency.

California Department of Health Care Services
Licensing and Certification Division
For complaints about licensed or certified alcohol and other drug recovery or treatment programs or registered/certified AOD counselors.
P.O. Box 997413, MS 2601
Sacramento, CA 95899-7413
Toll Free: (877) 685-8333
Fax: (916) 440-5094
Email: sudcomplaints@dhcs.ca.gov
Online Complaint Form: https://apps.dhcs.ca.gov/lccomplaint/

U.S. Department of Health and Human Services, Office for Civil Rights
For civil rights, HIPAA, and 42 CFR Part 2 complaints within OCR's authority.
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
Civil Rights Complaint Information: https://www.hhs.gov/civil-rights/filing-a-complaint/index.html
Health Information Privacy Complaint Information: https://www.hhs.gov/hipaa/filing-a-complaint/index.html

No retaliation

After Action will not intimidate, threaten, coerce, discriminate against, discharge, or retaliate against any person for exercising patient rights, asking questions, requesting assistance, filing a grievance or complaint, participating in an investigation, or helping someone else exercise their rights.

Updates to this page

We may update this Patient Rights page from time to time to reflect changes in our services, contact information, policies, or applicable law. The latest version will be posted on our website.