You Had the Hard Conversation.
Let Us Handle What Comes Next.

Who This Page Is For

If you're a peer support officer, union representative, chaplain, EAP coordinator, department behavioral health officer, or command staff — you've already done the hardest part. You noticed. You said something. You had the conversation that most people avoid.

After Action is built to be the next step in that conversation. Our intake team works directly with referral partners to make the transition as smooth as possible — and to handle the logistics that can stop someone from following through.

First responders who are most likely to benefit from a referral include those experiencing:

• Post-traumatic stress following a critical incident, OIS, or line-of-duty death
• Burnout, moral injury, or significant withdrawal from family and colleagues
• Alcohol or substance use that has escalated beyond decompression
• Sleep disruption, rage episodes, or emotional numbness affecting job performance
• Expressed hopelessness, isolation, or statements that concern you

You don't have to have a diagnosis to make the call. If you're worried, that's enough.

What to Tell Them About Confidentiality

The #1 barrier to first responders accepting a referral is fear — of losing their badge, their rank, their security clearance, or the respect of their peers. These fears are legitimate. Here's what you can tell them with confidence:

• We never contact their agency, department, or command — unless they ask us to in writing. Not HR. Not their CO. Not their union. No one.
• HIPAA-protected records. Their treatment history belongs to them, not their employer.
• No report-backs. Even if you made the referral, we cannot share their treatment status with you without their written consent.
• Seeking help does not automatically trigger fitness-for-duty concerns under voluntary treatment. Our case managers can speak to this directly with the individual.

You can also have them call without giving their name. A first conversation is anonymous until they choose otherwise.

What We Handle. So They Can Focus on Getting Well.

How a Referral Works

You can refer directly, or encourage the individual to call on their own. Either way, here's what happens:

• A clinician (not intake staff) takes the first call. It's private and low-pressure.
• We gather a brief picture of what's going on. No forms, no commitments at this stage.
• We explain program options, insurance coverage, and next steps — clearly, in plain language.
• If the individual isn't ready to come in, we don't push. We tell them what we can offer and let them decide.
• If they're ready, our team handles everything from that point — insurance verification, paperwork, travel logistics, and a warm admission.

You can also call us first to talk through the situation before involving the individual. We'll help you think through how to approach it.

Start the Referral

Programs Available

If You're a First Responder Reading This

If someone shared this page with you, it's because they care — and because what they're seeing concerns them. That's the kind of person in your corner.

You don't have to decide anything today. One call — anonymous if you prefer — is all it takes to understand your options. We work exclusively with first responders. Everyone in the room has worn a uniform. The only thing we ask is that you give yourself 15 minutes.

Learn More — For Myself